Tag Archives: dsl

Dear Diary, Techie Geek

Back to Dial-Up

Hello again, ISP Bonanza. Sigh. It’s Day 7 of no DSL, and we’ve called PLDT DSL Hotline four times and every time we call, I have to repeat what was wrong with our DSL (no light for the ADSL link in the modem). We’ve done everything — turn the modem on and off, restart the computer, switch the ends of the phone cable, try repairing it, but it’s still nothing! ARRRRGGGGHHH. The only thing the customer service reps keep on saying to us is, “We’ll forward your report to the technical team and we’ll contact you in the next 24 hours.” Well, you’ve forwarded it thrice already, and I know I’m not bad at Math and I know it’s more than 24 hours; what’s next? Are they even working tomorrow, since it’s elections? Shall we wait until you finally get your butts moving and then still pay the full amount?

Hay. I know from all the posts I’ve read that PLDT DSL (and its customer service) sucks, but I was hoping I would never experience that. Tough luck. What I really don’t get is that
why they don’t go for the faster solution. I really have this strong hunch that our modem is broken and that their network in this area is (not stellar, but) okay. Why not go for the faster solution — can’t they just and try to replace the modem first? If it still doesn’t work, then it is the network. But if it works, then we won’t be bugging them about this anymore! Isn’t this so much easier?

And another suggestion to the customer service of PLDT: give all your “reports” a report reference number, just like what Meralco does. If you give all reports a report number, the subscribers would just have to give that number to you when they do a follow up, and you’d be spared of asking for what the problem is since the report is in the database. Plus, we’d be more assured that you actually forwarded the report. I now wonder if these people really forward the reports at the first time subscribers call them or if all of that is just a big fat lie. Grr.

Okay, I wills top. If you work in PLDT, heads up! I’m not the only one who has this problem.

Entertaining Angels, Techie Geek

PLDT DSL and Heroes

It’s one and a half hours till quitting time ((Gah. We have 9.6 working hours here. :/ At first I didn’t really mind but after a while you start missing seeing the sun whenever you go out in the afternoon)), and I’m supposed to be writing a service description for this new project but instead, I’m blogging. Bah. My brain still shuts down before 5:00pm — see!

So why am I spending office time blogging? It’s because we’ve had no internet access at home for FOUR DAYS and counting. >:( Sunday, our connection was okay, but starting Monday, we cannot browse any websites at all. We can connect, yes, and in fact, my WiFi connection is even Excellent or Very Good. But when I check the connections, we are not receiving any packets. It’s like for every 1000 packets our computer sends, we only receive 7 packets back.

FYI, our DSL provider is PLDT myDSL. We subscribed to it because it’s “better” than dial-up, and it has been working quite well since November. Sure, there are slow days but they’re pretty manageable, and even if it is slow I could still do some browsing. This is the first time we’ve experienced this, and it’s really, really annoying because it’s been four days and I don’t see any chance of this clearing up soon. Plus, I asked other people who also have DSL and they’re not experiencing the same problem as we have…so what’s wrong? I’ve turned off the modem and the router, disconnected and reconnected and did all sorts of things to have it work…but it’s not. :( Hay.

Yes, that shows how much of an Internet addict I am, and how much I still need the Internet even if I spend it all online all day. :P Thank goodness for Heroes. :P Yay.

But I would have to cut this post for now, because it’s quitting time. :) Wahoo. PLDT Support, you will get a call from me later!

UPDATE (5/11/2007): I called PLDT Customer Service yesterday and it wasn’t such a bad experience (yet). I checked the connection yesterday by connecting my laptop directly to the modem instead of the router and I got Limited or no connectivity, for all LAN cables and LAN ports. I got this checked and they said they’re going to check if the problem is on the network side or the modem. I’m expecting a call today and I hope they do call because it’s the weekend and I need my Internet!